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Live chat has a number of advantages over the regular phone or email support system.Visitors do not have to wait for a reply, they get instant and real-time support.The plugin monitors chats in real-time allow file sharing and advanced analytics.

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Agents can scroll the chat box to see chat history and can transfer the call to another agent as well.A live chat option is a convenient way for visitors to clear any doubts or gather any information about your product.It’s a tool to build trust with customers and other visitors, and up the trust quotient.is jam packed with all the features you need to provide winning customer support - it is lightning fast, reliable and scalable.

If you already use live chat on your site, there really is no reason to keep paying per agent!The web's biggest companies, and arguably the best products, are almost always free.